Terms & Conditions
Shipping
All orders are shipped from my studio in Martigny, Switzerland.
Packages usually ship via SwissPost. Shipping costs depend on the weight of your order and the delivery address you entered during checkout.
I cannot accept any responsibility for lost or stolen packages. It is your responsibility to provide accurate details and a secure delivery address during checkout to ensure the safe delivery of your package.
Within Switzerland : 15CHF per order.
All orders will be dispatched within 2 working days. Please allow up to a week for delivery.
Orders can be picked up (for free!) from my studio.
International: 30CHF per order. Please contact us before buying as we will adjust prices depending on where you are shipping to. Please allow 1-2 weeks for delivery, 3-4 during the Christmas period.
Tax & Duties
You may have to pay customs charges upon delivery. Customs charges and policies may vary from a country to another. I am unable to determine or predict what these charges may be this is why I would advise you to contact your local customs office to get more information before you place an order.
I am not responsible for customs charges and you must pay for these in full.
Delivery times may vary due to customs processing.
Returns
All sales are considered final, I cannot accept returns or exchanges unless you received a broken item.
If you received a broken item, please get in touch via email within 3 days from delivery.
All returns are at the sole discretion of nautilus ceramics and we reserve the right to refuse any return.
Handmade
Please remember that everything is handmade, so variation in colour, size and shape can sometimes occur. Sometimes photographs will not be of the specific item that you may purchase, but of one in the same clay, colour and design. Please be mindful of this. I will of course endeavour to make sure that I get each design as close as possible to the original photograph.
Impact on the environment
The workshop tries to operate in an eco-responsible way in order to minimize the impact on the environment.
The whole creative process is carried out in my small workshop in Martigny. The clay used comes from Germany, France and Spain. I favor the use of non-toxic oxides and avoid the use of rare oxides for the sake of ethics and durability. The clay is recycled throughout the creation process.
My collections are made for everyday life and invite us to consume differently.
Images on this site
Please don't use any images on this site without the written permission to do so.